FAQS
Customer service hours：
- 24 hours a day. Please allow up to 1 day for a response.
Order
1.Tracking Information
- If you didn’t get the tracking number information in 3 days please Contact us and make sure to include your full name and order number, if applicable, so we can expedite your inquiry.
Warranty 30 Days Guaranteed
- If you are not satisfied with your purchase, you can return or exchange the goods within 30 days after receiving the goods.
- If glasses that you received have manufacturing defects, damaged by transport, or lose any assembly parts, you may also get a refund or exchange.
Why doesn't my discount work?
- Please remember your discount code, fill it when you at checkout, the discount will be displayed before payment.
Can I change or cancel my order?
- We will process your order as soon as we receive your order, Therefore we are unable to make any changes or modifications to the order.
Order Status
Tracking status shows "Delivered" but I don't have my package!
- If you didn’t get the package please email merrys_service@163.com and make sure to include your full name and order number, if applicable, so we can expedite your inquiry.
Payment
- We accept Visa, Mastercard, American Express, PayPal.
Shipping
I haven't received a shipping notification, when will my order ship?
- We are following local health mandates and taking additional precautions, including extra cleaning in our warehouses. We’ll need additional time to process & ship your order. If you haven’t received your order confirmation after 7 business days, please contact us at merrys_service@163.com
Return & Exchanges
What if i receive a damaged item？
- Please contact our customer care department immediately at merrys_service@163.com WITH information ：
1.Order number
2.Damaged item photo
All returned sunglasses must be in complete original packaging, unworn, and in the same condition as received.
lReturns must be sent back within 30 days of your request.